Customer Care/Purchasing Support
Examples of Essential Functions
- Reviews requisitions and performs daily follow-up of outstanding Sales/Purchase orders.
- Confers with vendors to obtain product or service information such as price, availability, and delivery schedule
- Prepares purchase orders and bid requests
- Reviews bid proposals and negotiates contracts within budgetary limitations and scope of authority
- Maintains procurement records such as items or services purchased, costs, delivery, product quality or performance, and inventories
- Discusses defective or unacceptable goods or services with inspection or quality control personnel, users, vendors, and others to determine source of trouble and initiate corrective action procedures
- Responds to customer inquiries and resolves complaints
- Consults with sales, technical, shipping, or administrative staff as necessary and communicates results as necessary
- Coordinates with Operations Manager the training of sales service representatives in order taking procedures, customer relations techniques, and advises co-workers of new or revised information on products or merchandise such as product capability, pricing, credit warranties, and shipping
- Maintains harmony among workers
- Documents as necessary using the ERP system and or CRM
The preceding functions have been provided as examples of the types of work performed by employees assigned to this job classification. Management reserves the right to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.
Qualification Guidelines
Education/Training/Experience
- College degree or equivalent work experience
Knowledge/Skills/Abilities
- Knowledge of purchasing processes, policies and procedures.
- Must be self directed with the ability to work independently with little or no supervision.
- Bi-lingual preferred
- Proficient in the use of Microsoft products including excel and knowledge of CRM usage.
- Risk based thinking (recommendations for reducing risk)
Physical Elements
- Must be able to push, pull and lift up to 50 lbs.
- Must be able to sit for extended periods of time
- Must be able to use a telephone and computer for extended periods of time
- Must be able to bend, stoop, crouch, sit and walk frequently
- Must be able to read and write clearly in English
Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Computer Skills
To perform this job successfully, an individual should have knowledge of Database software; Internet software; Order processing systems; Spreadsheet software and Word Processing software.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.